How much do courses for Academy925 cost? What kind of pricing options are available?
In order to undertake the training you must purchase a course to access Academy925, which is active for 12 months after purchase.
If you are purchasing a course for yourself, you should select the ‘individual ’ option from the payment menu.
If you are purchasing courses for multiple learners on behalf of an organisation, you should select the ‘organisation’ option from the payment menu and select how many learners you will need. The payer will be granted access to the Client Admin page so that your organisation’s learners can be assigned. If the payer also requires access to the learning materials, then the payer must be set up with a learner account.
Bundle offers apply for organisations wishing to purchase access for a high number of their staff. Each staff will need their own account but a discounted price is offered for certain multiples.
The following payment structure applies:
All prices are NET of VAT.
How can I pay for Academy925?
You can Pay Now with a credit or debit card through PayPal, or using your PayPal account. If you are an organisation and prefer to pay by invoice, please contact firstname.lastname@example.org. An invoice will be raised for you.
Please note, you will receive only your access link by email once your payment has cleared.
How can I get a copy of an invoice or receipt for my payment?
If you choose to pay by debit or credit card/through PayPal, you will receive an email confirmation of your payment once the payment has been processed. Invoices can only be issued to organisations, please contact email@example.com to request an invoice.
What is your cancellation policy?
We unfortunately cannot accept any cancellations and do not offer refunds once the course has been purchased. Once you have received the activation link, there is no way we can cancel the order.
How secure is the payment system?
All payments are made through PayPal which offers a secure and encrypted payment service with leading anti-fraud technology to protect card payments. Payment by invoice should be organised by you/your bank. The security of these payments depends on the sending bank or transfer service provider.
What do I do if I don't receive my activation email immediately?
What does Academy925 offer and how does it work?
Please see our About page for more information on the Academy925 platform. For information on how it works, visit our How it works page.
How many times can I repeat each module? Can I repeat the full course?
You can access the learning materials for one year from the date that you activate your account. You will have access to all the learning materials (written content, audio and video files) even if you complete the course. You have three attempts of each interactive assessment. You will only be able to repeat an interactive assessment if you have not attempted it three times.
How do I repeate a course or module?
You will have access to all the learning materials (written content, audio and video files) for up to 12 months from account activation even if you complete the course. If you wish to repeat a course and re-do all of the interactive scenarios, you will need to purchase the course again. Every learner may attempt each interactive scenario three times. On completion of the third attempt, the interactive scenario will be locked and you will no longer be able to access it.
How much time do I have to complete a course?
You may complete the course up to 12 months from the date that you activate your account.
Can I download Academy925 content?
TheAcademy925 content is not available to download however there are links to additional learning material that may be downloaded.
Can I get a certificate upon completion of the course?
You will receive a certificate upon completion of the course. Please note that the name on the certificate will be populated based on the full name you enter at account activation stage. You can edit your certificate name at any stage BEFORE course completion via your personal dashboard. Certificate name changes cannot be made once the certificate has been issued.
How do I provide feedback on the content of Academy925?
You can send us feedback on any aspect of Academy925 at any time. Please visit Contact Us to get in touch with us directly.
Academy925 is aimed at individuals who are looking to develop their professional skills and organisations that are looking for a cost-effective alternative to expensive, face-to-face, role-play based training.
How do I change my username/password?
Your username is the email address that you confirmed at the account activation stage and can be changed via your dashboard. You can also change your password via the dashboard. If you have forgotten your password and require a password reset, individual learners will need to email firstname.lastname@example.org.
If your course is provided by your organisation, you will need to contact the relevant person there.
My organisation provides my access to Academy925 and I am trying to log in for the first time. What do I do?
Once your organisation has registered you for Academy925, you will receive an account activation email. Simply click the link and follow the on screen account activation instructions, you will set your password during account activation.
I forgot or never received my user name and/or password how can I get it?
If you paid for your own course, you should have received an activation email shortly after your online payment cleared. Please check your junk mail/SPAM folder. Your email address is used as your username, please be sure to use an active email account, you will set your password on account activation. If you cannot find or never received your activation email, please contact email@example.com
If your course was purchased by your organisation, please contact the relevant person there to see whether they have created your account and check what email address they have used.
I submitted a request to reset my password, but I didn’t receive an email with instructions. What should I do?
The password reset email is sent to the registered email that you provided at purchase and/or account activation. Please make sure that you have checked the correct email account and that the Requested Password Reset email has not gone into your junk mail/SPAM folder.
The videos/scenarios will not play? How can I get them to play?
In order to play the videos and interactive content, make sure you have the following:
Make sure to close other tabs, browsers and programmes while streaming your content. It may also help to hardwire your Internet connection, instead of using a wireless network connection.
Headphones are also useful for listening to all the video content that is available.
Can I participate in the course offline? What happens if my connection goes down?
It is not possible to download Academy925 courses or use the platform offline.
If you lose your internet connection in the middle of an assessment, then you will be able to restart the session from the beginning. If you continually lose your connection then it means that your internet speed is not suitable to play the interactive scenarios. You will need to wait until you can establish a better connection.
Can I add or delete users from my organisation's list?
You can add as many users as you have purchased courses for via the Client Admin access page, simply click on the Users tab and add a user. You can also delete a user but you cannot reassign or reuse an account that has already been activated. If you create an account and the account is not activated or you wish to reassign the account before it is activated, then you will be able to do so through your Client Admin Access page.
I am buying Academy925 on behalf of my organisation but don’t know the details of all the users? What should I do?
You only need a user’s name and email address to create an account for them. They will receive an account activation email and will be required to fill in their own data. Accounts will only expire 12 months from activation date NOT from the date that they were created.
I cannot access the Client Admin area of Academy925 and don't know how to create learner accounts.
If you are a Client Admin for your organisation, you will have received a link to the client area of Academy925 in your Client Admin Account Activation email. The email also included a link to Instructions on Creating User Accounts.